FAQs
1. How does 2ZAVIBE work?
Our apparel is made to order. When you place an order, it goes to our production partners, who print, package, and ship it directly to you. This made-to-order process helps reduce waste and means each piece is created just for you. Our card games, travel gear, and other lifestyle products are sourced from our supply partners and shipped from their warehouses.
2. How long does it take to receive my order?
Apparel takes 3–5 business days to produce. All other products take 5–7 business days to process.
Delivery times then vary by product type and destination:
Clothing
- Canada and USA: 5–10 business days after production
- International: 7–20 business days after production
Other products
- Canada and USA: 7–15 business days
- International: 10–25 business days, depending on the destination and customs clearance
Shipping times are estimates and may vary due to factors beyond our control, such as customs delays, weather conditions, or high-demand seasons.
3. Can I cancel or change my order after placing it?
Orders can be cancelled or changed within 12 hours of purchase. After that, production or shipping has usually started and we can no longer make changes. Contact us as soon as possible at sales@2zavibe.com.
4. What if my item is damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please email us within 14 days of delivery. Include your order number and clear photos of the issue. If eligible, we’ll send a replacement or issue a refund.
5. Do you accept returns or exchanges?
Returns are accepted within 30 days of delivery if an item is defective, damaged, or incorrect. Because our apparel is made to order, we cannot accept returns or exchanges for change of mind or for the wrong size being ordered, so please check the size chart before buying. Full details are in our Return & Refund Policy.
6. Will I have to pay customs or import fees?
International orders may be subject to customs fees, import taxes, or duties depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our prices.
7. How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. If you don’t see it in your inbox, check your spam or junk folder. If you still need help, get in touch.
8. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shop Pay, Google Pay, and the other secure payment options shown at checkout.
9. Is my personal information safe?
Yes. We use secure payment processing and only collect the information needed to fulfil your order. We never sell your personal information. We share it only with the partners required to complete your order — our production and fulfilment partners, payment providers, and shipping carriers — and they may use it only for that purpose. See our Privacy Policy for full detail.
10. Need more help?
We’re always happy to help. Reach out anytime at sales@2zavibe.com and we’ll respond within 1–2 business days.